bazi's Privacy Policy

bazi is firmly committed to protecting the privacy of its users. The policy described below gives a complete picture of how we collect, process, and store information. We work through both technical and administrative measures to ensure your protection.

1 Scope of Information Collection

We collect various types of information when you register on bazi and use our services. This information is used solely to improve service quality and to keep your account secure.

1.1 Information You Provide Directly

The information you voluntarily provide at the time of registration includes:

• Full name and date of birth
• Mobile number and email address
• Home address (if required for billing verification)
• Copies of documents required for identity verification (National ID card or passport)
• Payment information — relevant account numbers for bKash, Nagad, Rocket, or bank transfer

1.2 Automatically Collected Information

When you visit our platform, some information is collected automatically:

• IP address and device identification information
• Browser type and operating system
• Date, time, and duration of visit
• The page from which you arrived at our site (referrer URL)
• Cookie and local storage data

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may also receive information from approved third-party verification services. This information is used only for security purposes.

2 Purpose of Information Use

Collected information is used for the following legitimate purposes:

1. Account Management: Information is needed to create, manage, and verify your account. This includes login security, password reset, and account recovery.
2. Financial Transaction Processing: Payment information is used to complete deposit and withdrawal processes. Transaction records are kept for minimum ৳500 deposits and ৳800 withdrawals.
3. Customer Support: When providing assistance through 24/7 live chat or email, your account information is used to deliver fast and accurate solutions.
4. Fraud and Scam Prevention: Information is analysed to detect unusual transactions or suspicious activity and to ensure account security.
5. Service Improvement: Information is used to analyse platform performance, add new features, and improve existing services.
6. Communication: Your mobile number or email is used to send important updates, bonus offers, or account-related notifications.

3 Data Security Measures

bazi follows industry-standard technology and processes to protect your information. Our security framework operates on the following levels:

3.1 Encryption Technology

All our data transmissions are encrypted using SSL (Secure Socket Layer) technology. When you send any information to our servers — whether a password or payment details — it passes through a fully secure channel.

3.2 Access Control

Only those staff members whose work requires it are granted access to your personal information. All staff are bound by strict confidentiality agreements and unauthorised access is strictly prohibited.

3.3 Secure Data Storage

User data is stored on secure servers and regular backups are taken. Access logs are monitored so that any unauthorised attempt can be detected immediately.

4 Cookie Policy

bazi uses cookies and similar tracking technologies to make your browsing experience more convenient.

4.1 Types of Cookies

• Essential Cookies: Without these cookies, the platform cannot function properly — they are needed to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your language preference, device settings, and information from previous sessions.
• Analytical Cookies: Collect anonymous statistics to understand which parts of the platform are used most.

You can control cookies from your browser settings. However, please note that disabling essential cookies may limit some features of the platform.

5 Information Sharing and Third Parties

bazi never sells or rents your personal information for commercial purposes. However, in certain circumstances, limited information may be shared with third parties:

• Payment Processors: Relevant financial information is shared to complete transactions via bKash, Nagad, Rocket, or bank transfer.
• Identity Verification Services: As part of the KYC (Know Your Customer) process, necessary information may be provided to approved verification agencies.
• Legal Obligations: We are legally required to provide information when directed by a competent court or regulatory authority.
• Technology Service Providers: Trusted service providers for server hosting, data analysis, or customer service software may have access to limited information, and they are bound by strict confidentiality agreements.

The complete legal framework for sharing information with third parties is described in detail in our Terms and Conditions.

6 Data Retention Period

How long your information is retained depends on the type of information and the purpose for which it is used:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory obligations.
• Financial Transaction Records: Transaction information is retained for an extended period in accordance with financial regulatory requirements.

7 User Rights

As a bazi user, you have certain important rights regarding your personal information:

7.1 Right to Know

You can find out at any time what information we have collected about you. Upon request through customer support, we will provide a summary of your stored information.

7.2 Right to Correction

If there is any incorrect information in your account, you can request that it be corrected. Changes to name, address, or contact information will be made after the necessary verification.

7.3 Right to Withdraw from Marketing Communications

If you do not wish to receive promotional messages, we will not send them. You can request to opt out of marketing communications at any time through account settings or customer support.

7.4 Right to Close Account

You can request to close your account at any time. Details about account controls including self-exclusion are available on the Responsible Gaming page.

8 Protection of Minors

bazi strictly prohibits anyone under the age of 21 from creating an account or using its services. We do not knowingly collect any personal information from minors. If an account belonging to a minor is identified, that account is immediately suspended and the associated information is deleted.

Our identity verification process helps confirm age. For more details on this, please visit our FAQ page.

9 Policy Update Notice

bazi reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• A special notice will be displayed on the platform.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of the page will change.

Continued use of the platform after changes are made will be considered acceptance of the new policy.

10 Contact Us

If you have any questions or concerns about this privacy policy, please contact us:

We take every request seriously and try to respond as quickly as possible.